Privacy policy
1. General
1.1. The business MEZUZI respects the privacy of users of the site mezuzi.com and acts in accordance with the Protection of Privacy Law, 5741-1981. The full identifying details of the business appear in the site's terms of service.
1.2. This policy explains what information is collected, how it is stored and for what purposes it is used.
2. What information is collected
2.1. Information you provide: full name, email address, telephone number, delivery address, and personalisation details you entered in the order. This information is provided of your own free will and is required in order to process and deliver the order.
2.2. Payment details: credit card details are provided directly to the secure payment processor and are not stored on the site's servers or by the business.
2.3. Information collected automatically: IP address, browser and device type, pages viewed, time spent on the site and the source of arrival at it.
3. Use of cookies and measurement tools
3.1. The site uses cookies for proper operation, saving the shopping cart, analysing usage and improving the user experience.
3.2. The site uses third party measurement and advertising tools, including Meta Pixel, TikTok Pixel and Google Analytics. These tools may collect information about your activity on the site for measurement and advertising personalisation purposes.
3.3. Cookies can be blocked through the browser settings. Blocking may impair the functioning of parts of the site.
4. Purposes of use of the information
4.1. Processing orders, collecting payment and supplying the products.
4.2. Contacting you regarding the order and providing customer service.
4.3. Improving the site, the products and the service.
4.4. Sending updates and promotions by direct mail, subject to your explicit consent. You may remove yourself from the mailing list at any time using the link at the bottom of every message.
4.5. Compliance with legal requirements and with bookkeeping and record keeping obligations.
5. Relationship with Shopify
5.1. The site is hosted on the Shopify platform. Information you provide to the site is transferred to Shopify and to service providers on its behalf.
5.2. Shopify collects and processes information about your use of the site also for the purposes of operating and improving the platform, and not only for the business. In these respects Shopify acts as an independent controller of the information.
5.3. For information on how Shopify uses your information and on the rights available to you in relation to it, see Shopify's consumer privacy policy at privacy.shopify.com.
6. Transfer of information outside Israel
6.1. Shopify's servers and some service providers are located outside Israel. Your information may be transferred, stored and processed in other countries.
6.2. By providing your details you consent to this transfer.
7. Information about minors
7.1. The site is not intended for use by minors under the age of 18, and we do not knowingly collect personal information about them.
7.2. A parent or guardian who believes their child has provided us with personal information is invited to contact us for its deletion.
8. Retention of information
8.1. Information is retained for the time required in order to supply the service, manage the order, handle enquiries, and for the periods required by law, including bookkeeping and transaction recording obligations.
9. Disclosure of information to third parties
9.1. The business will not disclose your details to a third party, except in the following cases:
- To the courier company, for the purpose of delivering the shipment.
- To the payment processor, for the purpose of carrying out the payment.
- To Shopify, the site platform hosting the shop.
- To technology service providers who assist in operating the site.
- Where required by a judicial order or a provision of law.
- In the event of a legal dispute between you and the business.
10. Information security
10.1. The site is secured with the SSL standard. Communication between the browser and the site is encrypted.
10.2. The business takes reasonable measures to secure the information, but cannot guarantee absolute immunity from unauthorised intrusion. We recommend not sending us sensitive information through unsecured channels.
11. Your rights
11.1. Under law, you are entitled to review the information held about you, to request its correction if it is incorrect or out of date, and to request its deletion.
11.2. You may remove yourself from the mailing list at any time, using the link at the bottom of every message.
11.3. In order to handle a request we will need to verify your identity. We will respond to every request within a reasonable time and in accordance with law.
11.4. We do not discriminate in any way against a customer who has exercised their rights under this section.
12. Complaints and enquiries
12.1. A complaint about the handling of your personal information should be submitted to us at hello@mezuzi.com.
12.2. If you have not received a satisfactory response, you have the right to approach the Privacy Protection Authority at the Ministry of Justice.
13. Changes to the policy
13.1. The business may update this policy from time to time. The updated version will be published on the site, and the update date at the top of the page will change accordingly.
13.2. For privacy enquiries: hello@mezuzi.com